Shipping FAQ

WHAT IS THE COST OF SHIPPING IN AUSTRALIA?

The flat-rate shipping fee is $6.95. If your order is over $200 you will receive FREE shipping anywhere in Australia. 

WHAT IS THE COST OF SHIPPING FOR INTERNATIONAL ORDERS?

For one item, the flat-rate shipping fee is $50.00. If your order is over $69.00 your flat-rate shipping fee is $70.00.

HOW LONG WILL IT TAKE FOR MY CHUCHKAS TO ARRIVE AFTER I MAKE PAYMENT?

Customers can expect to receive their 'chuchkas' within 5-10 working days upon payment verification. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

HOW DO YOU SHIP MY ORDERS?

All orders are sent by courier to get to you as quickly as possible.

I'VE JUST COMPLETED MY ORDER BUT NEED TO CHANGE DETAILS OR CANCEL THE ORDER?

If you have made any error please contact Chuchka at info@chuchka.com.au ASAP so we can make any changes for you. Unfortunately if your order has already been shipped you will need to pay for a re-delivery or return delivery fee.

HOW CAN I TRACK MY ORDER?

Once your order has been lodged in the Chuchka system you will receive an email with your Tracking Number. You will receive notification emails at every point on your chuchkas journey to you. You can also use your Tracking Number on the 'Track Your Order' page of the website to get instant updates of your package. Sometimes the courier companies take a day or so to update their tracking information.

WHAT HAPPENS IF I WANT TO RETURN OR EXCHANGE MY CHUCHKAS?

You can return or exchange any of your chuchkas if you change your mind provided they are in their original condition. You will need to pay for the return delivery cost and once Chuchka has received your return items, your money will be refunded or an exchange item will be sent out.  Contact info@chuchka.com.au to organise a return or exchange.